Privacy Policy

Carrillo Title Agency ("we," "our," or "us") is a licensed Florida title insurance agency with over 22 years of service in Miami-Dade, Broward, and Monroe counties. We are committed to protecting the privacy and security of all personal information shared with us through our website, lead capture forms, calculators, downloadable resources, and other digital touchpoints.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your information. By using our website or services, you agree to the terms described in this policy.

We collect information in three primary ways: information you provide directly, information collected automatically when you use our website, and information received from third parties in connection with title transactions.

We use the information we collect for the following lawful business purposes:

• Providing title services — Processing title searches, preparing closing documents, facilitating real estate closings, and fulfilling title insurance orders.
• Client communication — Responding to inquiries, sending transaction updates, delivering requested resources, and scheduling closings.
• Lead follow-up — Contacting real estate professionals, loan officers, or lenders who have submitted inquiries or downloaded resources through our website.
• Calculator and tool delivery — Providing net sheet estimates, closing cost calculations, and other digital tools you request.
• Marketing communications — Sending market updates, newsletters, and promotional content to professionals who have opted in (with opt-out available at any time).
• Compliance and legal obligations — Meeting Florida state licensing requirements, RESPA compliance, ALTA Best Practices standards, and any applicable federal regulations.
• Website improvement — Analyzing site usage to improve content, navigation, and conversion paths.
• Fraud prevention and security — Detecting and preventing wire fraud, identity theft, and other security threats common in real estate transactions.

We do not sell your personal information. We share information only in the following limited circumstances:

• Title underwriters — Stewart Title, Fidelity National Title, Old Republic, or other underwriters involved in issuing title insurance policies for your transaction.
• Transaction parties — Real estate agents, mortgage lenders, buyers, sellers, and their attorneys who are directly involved in the same closing transaction.
• County recording offices — Miami-Dade, Broward, and Monroe county clerks for deed recording and lien searches, as required by Florida law.
• Service providers — Trusted vendors who assist our operations under confidentiality agreements, including our CRM platform, email service provider, and website hosting.
• Legal compliance — When required by law, court order, or government authority, including Florida Department of Financial Services audits.
• Business transfer — In the event of a merger, acquisition, or sale of business assets, with notice provided to affected parties.

All third-party service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Our website uses cookies and similar technologies to enhance your experience and help us understand how visitors use our site.

• Essential cookies — Required for basic website functionality, such as form submissions and page navigation. These cannot be disabled without breaking site features.
• Analytics cookies — Google Analytics tracks page views, session duration, traffic sources, and user behavior in aggregate, anonymized form. We use this data to improve our website.
• Preference cookies — Remember your language selection (English/Spanish) and other display preferences across sessions.
• Marketing pixels — We may use tracking pixels from platforms like Google Ads or Facebook Ads to measure campaign effectiveness and enable retargeting to website visitors.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. Note that blocking essential cookies may affect website functionality. For more control, you may also use browser extensions like Privacy Badger or uBlock Origin.

Given the sensitive nature of real estate transactions — including wire transfer instructions, financial data, and personally identifiable information — we take data security extremely seriously. We implement industry-standard security measures aligned with ALTA Best Practices.

• SSL/TLS encryption — All data transmitted between your browser and our website is encrypted using SSL/TLS (HTTPS).
• Secure form transmission — Contact forms and order submission forms are encrypted and transmitted securely.
• Wire fraud prevention — We follow strict wire transfer verification protocols. We will never send wire instructions via email and will always verbally confirm changes to wiring details.
• Access controls — Internal access to client data is restricted to staff members who require it for their specific role in your transaction.
• Secure email — We use encrypted email for sensitive document transmission where required.
• Staff training — Our team receives regular training on data security, phishing awareness, and fraud prevention protocols.

We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal requirements:

• Closed transaction files — Retained for a minimum of 5 years after closing, in compliance with Florida title insurance regulations and potential E&O claims periods.
• Contact form submissions — Retained for up to 24 months for active outreach; archived or deleted thereafter.
• Net sheet calculator data — Form lead data retained for up to 12 months for follow-up purposes.
• Email marketing lists — Maintained until you unsubscribe or request removal.
• Website analytics data — Google Analytics data retained per Google's standard data retention settings (14 months by default).

When data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

Depending on your location and applicable law, you may have the following rights regarding your personal information. We honor reasonable requests from Florida residents and clients in all 50 states:

To exercise any of these rights, please contact us at privacy@carrillotitleagency.com. We will respond to verified requests within 30 days. Note that certain rights may be limited when information is required for legal compliance or active title transactions.

Our website and services are intended exclusively for real estate professionals, adults engaged in property transactions, and other business clients. We do not knowingly collect, solicit, or retain personal information from individuals under the age of 13. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete it.

If you believe a child under 13 has submitted information to us, please contact us immediately at privacy@carrillotitleagency.com.

Our website may contain links to external websites, including county property search portals, state licensing databases, underwriter websites, and other real estate resources. These third-party sites operate under their own privacy policies, and we have no control over or responsibility for their data practices.

We recommend reviewing the privacy policy of any third-party site before submitting personal information. Our site may also integrate with third-party platforms including:

• Google Analytics — Website traffic and behavior analysis (Google's Privacy Policy applies)
• Acuity Scheduling — Online appointment booking (Acuity's Privacy Policy applies)
• Squarespace — Website hosting platform (Squarespace's Privacy Policy applies)
• Zapier — Form and lead automation workflows (Zapier's Privacy Policy applies)
• Email service provider — For newsletter and follow-up communication delivery

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a notice on our website homepage for significant changes
• Notify active clients via email if changes materially affect how we handle their transaction data

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please reach out to us using any of the methods below. We are committed to addressing privacy concerns promptly and transparently.

Carrillo Title Agency is a licensed Florida Title Insurance Agency.
Florida License #XXXXX  |  Licensed and regulated by the Florida Department of Financial Services
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